FAQ

We have two locations in Ottawa to serve you:

Wellington West (1255 Wellington St. W):
Open Monday to Friday 8 AM – 6 PM,
Saturday 8 AM -5 PM,
Sunday 10 AM – 5 PM.

Carling Avenue (1845 Carling Ave):
Open Monday to Friday 9 AM – 6 PM, Saturday 9 AM – 5 PM, Closed Sundays

Both shops are stocked with our classic Thyme & Again staples, including fresh lunch offerings, sandwiches, soups, and a variety of pantry staples like our famous dips, chips, pâtés, and homemade preserves. You can also find a rotating selection of seasonal desserts, frozen casseroles, pies, and quiches perfect for easy home meals. We also have a wonderful home decor and gift merchandise.

Yes! You can explore our menus and pre-order our prepared fresh entrees, frozen pies, casseroles and soups, and dessert options directly through our website, select your desired menu items for pickup or delivery.

See Here

We offer full delivery service to make your catering experience as convenient as possible. Delivery charges are based on your postal code and event location and will be confirmed when your order is placed.

To check if we deliver to your address, enter the first three characters of your postal code at checkout.

What is Thyme & Again’s return policy?

We take pride in the quality of everything we make and sell. Because many of our products are freshly prepared and perishable, certain items are final sale for food-safety reasons, while eligible retail merchandise and select unopened pantry items may be returned or exchanged.

Can I return fresh or prepared food?

All food products are final sale once they leave the store, including ready-to-eat meals, hot foods, refrigerated and frozen meals, salads, meats, dairy, baked goods, desserts, and other fresh kitchen items.

If something isn’t right with your purchase, please let us know within 24 hours. Whether a product is defective, spoiled, or doesn’t meet our standards, our team will work with you to make it right with a replacement, store credit, or refund at the discretion of the Retail Manager.

Can I return pantry or grocery items?

Food products and third-party food items are not eligible for refunds. However, unopened, shelf-stable products, including our jars, may be eligible for an exchange or gift card within 7 days of purchase, with approval from the Retail Manager.

Items must be:

• Unopened and sealed
• In resalable condition
• Accompanied by a receipt

Can I return gifts or other retail merchandise?

Non-food items, including kitchenware, gifts, and holiday or seasonal merchandise, may be returned within 7 days of purchase for a full refund, provided they are:

• Unused and in original condition
• With all tags attached
• In their original packaging
• Accompanied by a receipt

What items are final sale?

The following items are final sale and cannot be returned:

• Gift cards
• Custom or special-order products
• Clearance or marked final-sale merchandise
• Products damaged after purchase due to improper handling or storage
• Retail pre-orders once they have been prepared or fulfilled

How will my refund be issued?

Approved refunds are issued to the original method of payment whenever possible. In some cases, a gift card or store credit may be provided.

Where can I make a return?

Eligible returns can be made at either Thyme & Again location with your receipt.

What if there’s an issue with my purchase?

We genuinely want the opportunity to make things right. If you have an issue with your order or purchase, please contact us within 24 hours so our team can help.

We encourage customers to participate in our jar and bottle recycling program—simply bring back your used glass preserve jars, vinaigrette bottles or our pâté jars for a discount on your next purchase. We also offer a discount if you bring your own reusable mug for coffee or tea.

Our green program:

We are passionate and committed to mitigating our environmental impact. We continue to challenge ourselves (and our customers) to come up with solutions to allow us to be as eco friendly as possible! Here are some of the commitments we’ve made so far:

• We believe in reducing our usage of single use plastics – and every little bit helps! Like banning plastic straws at both our locations.
• We ensure proper recycling of products from both locations, as well as out on caterings.
• Promoting our  jar and bottle recycle program (bring back your used glass jars or bottles from pates and vinaigrettes for a discount on your purchase!)
• We encourage you to participate in Bring Your Own Mug- bring in your reusables for coffee or tea –  for a discount – and to help us cut back on waste!

We believe in respecting the ingredient – from start to finish – so we like to partner with institutions that have the same philosophy and commitment to food security.

Partnerships with Cornerstone Housing for Women, Parkdale Food Centre and the Ottawa Mission allow us to do this through commitments to the donation of food, but also through supporting programs that invest in food security on a larger scale – like the Food Services Training Program at the Mission.

Our Eco Team is always looking for suggestions! Please don’t hesitate to reach out and share with us your eco solutions – we love hearing from you!

Yes! You can browse our curated selection of gift baskets—filled with our signature Thyme & Again items, local treats, and pantry staples—directly on our website. During checkout, you can select your preferred pick-up location or opt for local delivery if available in your area.

Our online baskets are designed to showcase the best of our current seasonal inventory. If you are looking for a custom-curated basket for a large corporate order or a special event, please email us directly at catering@thymeandagain.ca or call our office, and we would be happy to discuss a personalized selection.

For pre-curated baskets, we typically require 24-36 hours to assemble and prepare your order for pick-up or delivery. If you have a last-minute request, please give us a call at (613) 722 0093, and we will do our best to accommodate your request.

We offer a range of catering services, including pick-up, delivery, and full-service catering with professional set-up and staffing. To place an order, simply call us at 613-722-0093 or email catering@thymeandagain.ca, and our team will guide you through everything needed for your event.

The more notice you can provide, the better, as availability depends on the size and details of your event. But we understand that plans can come together quickly! Give us a call as soon as you can, and we’ll do our best to accommodate your request.

We offer flexible catering services to suit every event, from convenient pick-up and delivery to full-service event catering. Our full-service offering can include event planning, logistics, professional staffing, rentals, set-up, and service, so we can help manage the details from start to finish.

We can provide tables, chairs, linens, dishware and equipment for events to ensure your event is perfectly set up. Rental fees will apply.

While we love hosting guests in our own space - such as our own venue, Nest - We are also proud to be a leader in full-service catering throughout the Ottawa region. See Venues

Whether you are hosting a corporate gathering, a wedding, or a private celebration, we can bring our culinary expertise to your chosen location, including your home.

It’s our convenient catering option for pick-up or delivery, without the added cost of staffing, rentals, or on-site service. Perfect for everything from casual gatherings at home to corporate lunches, celebrations, and larger parties, you can enjoy professionally prepared food wherever your event takes you.

Choose from a variety of hot or cold hors d’oeuvres, corporate bowls and sandwiches, salads, and lunch options - with flexible choices for both small and large gatherings.

Take-Home Catering items require 72 hours’ notice, giving our team the time needed to prepare everything fresh and ready to enjoy.

For easy entertaining, visit our Take-Home Catering page for convenient pick-up and delivery options.

Yes! We accommodate most dietary needs including vegan, vegetarian, gluten-free, and allergen-sensitive menus. Please notify us at the time of booking.

Please note: While we take every precaution to avoid cross-contamination, our kitchens handle gluten, nuts, dairy, and other allergens.

Yes, all menus are clearly labeled with allergens and dietary symbols. We can also provide on-site signage.