Careers with Thyme & Again

Position Title: Restaurant Manager

Terms of Employment: Permanent, Full time

Position Location: 1845 Carling Avenue Ottawa, ON K2A 1E4

Compensation/ hours per week: 40-44 hours per week, $22-$25 per hour

• Provide excellent customer service to all clients of our foodshop
• Plan, organize, direct, control and evaluate daily operations
• Provide inventory and price management, including the shipping and receiving of product.
• Liaison with outside suppliers
• Support staff recruitment, oversee staff training and provide progress updates and feedback.
• Create staff work schedule, monitor labour and adjust schedules in accordance with needs of the business.
• Monitor staff performance
• Resolve customer complaints or “code reds”, provide quality control and ensure follow up with Kitchen and Bakery teams.
• Provide feedback on changes to type of services or products offered. Bring recommendations based on sales as well as customer feedback.
• Be a “brand ambassador” knowledgeable about all of our goods and services including take home food, bakery, take home catering and offsite catering offerings.

Job Requirements

Languages

• English

Education

• Completion of a college or other program related to Hospitality, Event Management or Food and Beverage Service management

Experience

• 3-5 years in a customer focused, leadership role involving retail and food service.

Additional Skills

• Strong client focus
• Highly organized
• Work well in a fast-paced environment
• Work under pressure
• Food Handler’s Certification